Tickets

For events and shows at the Cogeco Amphitheatre, tickets can be purchased at the following three selling points:

J.-Antonio-Thompson Box Office
374, des Forges street, Trois-Rivières (Québec) G9A 2H3
Phone : 819 380-9797 Toll-free : 1 866 416-9797 Email : billetterie@ce3r.com
Open 7/7 from 11am to 6pm – Until 9pm on event nights

Cogeco Amphitheatre Mobile Box Office

100, des Draveurs avenue, C.P. 368 Trois-Rivières (Québec) G9A 5H3
Open during summer and on event nights only, from 11 am to 9pm

 

FAQ Box Office

Tickets

Credit cards accepted

Accepted credit cards are: Visa and MasterCard. It is important to note that only the credit card holder is allowed to purchase tickets with his credit card.

Do not have a credit card?

If you do not have a credit card, you can purchase tickets at the J.-Antonio-Thompson box office.

A prepaid credit card can also be purchased at some financial institutions or retail locations. In this case, be sure to keep the prepaid credit card until the date of your event.

Methods of payment accepted at the J.-Antonio-Thompson Box Office

The J.-Antonio-Thompson box office accepts payment in cash and by debit or credit card. It is important to note that only the credit card holder is allowed to purchase tickets with his credit card. You must have a valid photo ID when you come to buy your tickets as this may be required.

Internet purchases process

Why a virtual waiting room?

The Corporation des Évènements de Trois-Rivières wants to offer to its clients who wish to purchase tickets an equal opportunity to buy for everyone. Our Internet ticket sale goes through a virtual waiting room that provides access to tickets on a random basis (draw) rather than on a "first come, first served" basis.

 

 

Virtual waiting room process         

The virtual waiting room usually opens 30 minutes before the announced time of ticket sales. It means that all Internet users who arrive in the waiting room before the scheduled time of the sale has an equal chance to access the tickets. For a show with a high ticket demand, more fans will appear in the virtual waiting room. A place in the waiting room does not guarantee access to tickets.    

When the sale begins, a draw among all the present Internet users determines the access to the tickets order. The virtual waiting room sends a warning to randomly selected users when it’s their turn to choose tickets. In the case that all tickets are purchased, Internet users who have not been selected will receive a message informing them that the sale has ended.

 

 

 

Purchase steps         

Here are the steps to follow to purchase tickets online. In the buying environment, the steps are numbered for easier navigation.

Step 1: Choose your event (if there is more than one performance of the chosen event). Get more information about your event and the Corporation des Évènements de Trois-Rivières policies by clicking on the "more info" link.

Step 2: Enter the number of tickets you wish to purchase and specify whether you are looking for contiguous or non-contiguous seats.

Step 3: Select the price category. A red line on a category indicates that there are no more tickets available in this category.

Step 4: Search for seats. At this stage, you will be able to confirm if the tickets offered are suitable for you. You can see your location on the adjacent seating plan.

If you get a message saying that there are no more tickets available in the price category you selected, it means that although the inventory still contains tickets, they are in the process of being purchased by other Internet users.

Step 5: Indicate the chosen method of ticket delivery.

Step 6: Enter your personal information regarding to pay your tickets. In addition, make sure to submit credit card and billing information associated with the card you are using for the purchase.

Step 7: Review all the details of your purchase, as this is a final sale.

Step 8: Click the "Proceed to payment" button to complete your purchase.

Delivery methods

Electronic tickets

When you select ELECTRONIC TICKETS as a delivery method, you will receive your ticket in your email inbox in the 24 hours following your purchase.

In detail, here’s what you will receive:

  • A first email with the subject “Your order confirmation.” This email does not constitute your tickets. It’s only a receipt.
  • A second email with the subject “Your E-Tickets are attached”. Attached to this email, you will find a PDF file that you must print. The printed document constitutes your tickets. ** It’s not necessary to print your tickets in colour. However, make sure the barcodes are clearly legible.

***You can also show the legible PDF file on your smartphone on the night of the show. Be advised that a damaged screen could block the scanning process.

At the moment of the event, you must present yourself at one of the Cogeco Amphitheatre entrances without going to the box office.

If the barcode is not clear enough or if you don’t have your tickets, you will be redirected to the box office, where you will be charged a $2 eco-fee.

The electronic file doesn’t open / The tickets don’t print

In order to open the PDF file, your computer must have the Adobe Acrobat Reader software (version 6.0 or higher). If you don’t have that software, you can download it for free at the following address: https://get.adobe.com/reader/.

In case the file seems defective, please contact us at 1-866-416-9797.

Mail delivery

Your tickets will be sent by mail in the five to fifteendays following your order (but not later than fourteen days before the date of the performance). Please note that for security reasons, the tickets can only be sent to the billing address of the credit card used for the order. This delivery option is offered up to fourteen business days before the selected event.

Delivery of tickets to another address

Please note that for security reasons, tickets can only be sent to the billing address of the credit card used for the order.

Also, make sure to submit the information shown on the credit card and the billing address associated with the card being used.

Box office pick up – will call

This delivery option means that you must pick up your tickets at the J. Antonio-Thompson box office or at the Cogeco Amphitheatre box office on the evening of the shows.

WARNING! Tickets for some events or purchases made via VIP packages can make an exception to this rule and ONLY be retrieved on the night of the event. If in doubt, don’t hesitate to call us at 1-866-416-9797 or to email us at billetterie@ce3r.com.

To pick up your tickets, present yourself at the box office during opening hours with the following documentation:

  • An identity card with a photo identifying you as the holder of the credit card used to make the purchase;
  • The credit card used to purchase the tickets.

CLICK HERE to check out the address and the opening hours of the J. Antonio-Thompson box office.

Can someone else pick up my will call tickets?

With the exception of non-transferable tickets, notably for some fan club or VIP package purchases, it’s possible for a person who isn’t the holder of the credit card used to buy the tickets to pick them up at the box office. In that case, the person in question must bring the following documentation:

  • A recto-verso photocopy of the credit card used to purchase the tickets;
  • A photocopy of an identity card with a photo belonging to the holder of the credit card;
  • A procuration authorizing the person presenting themselves to pick up the tickets;
  • The person picking up the tickets must also show an identity card with a photo identifying them as the person mentioned in the procuration.

For further particulars or if you have other questions, don’t hesitate to contact us by return email or by phone at 1-866-416-9797 or at billetterie@ce3r.com.

 

What if i’ve lost my credit card?

We invite you to communicate with us by phone at 1-866-416-9797 or at billetterie@ce3r.com.

 

You have lost your electronic tickets?

We invite you to communicate with us by phone at 1-866-416-9797 or at billetterie@ce3r.com.

Please note that as a security measure, only the holder of the credit card used for the purchase of the tickets is authorized to ask for the reprinting of tickets. At the moment of the call, the holder must have the credit card used for the purchase and the confirmation number of the purchase starting with 001-XXXX XXXX. a $2 eco-fee by tickets will be charged.

You haven’t received your tickets?

First, we invite you to check the contents of your spam folder, because it’s possible that the email containing your electronic tickets is there.

If you still don’t see the email containing your tickets, please contact us by phone at 1-866-416-9797.

Please note that as a security measure, only the holder of the credit card used for the purchase of the tickets is authorized to ask for the tickets to be sent again. At the moment of the call, the holder must have the credit card used for the purchase and the confirmation number of the purchase starting with 001-XXXX XXXX.

Requesting a refund

We recommend that you carefully check your order before proceeding with the payment, because no exchange or refund will be accepted following your purchase.

Presale

A presale is an offer to purchase tickets before the regular sale to the public starts. This is an interesting opportunity to purchase tickets.

To take advantage of the pre-sales of the Corporation des Événements de Trois-Rivières, simply subscribe to the Cogeco Amphitheatre newsletter by clicking on one of the two welcome modules or on the tab "Newsletter"at the bottom of the page. If a presale is offered for the event you are interested in, an email will be sent to you on the morning of the scheduled date of sale.

Please note that only a limited amount of our ticket inventory is available for pre-sales. Is means that access to a pre-sale does not guarantee access to seats or the best seats.

Presales are valid for online purchases only. 

Minimum age

Generally speaking, there is no minimum age required to attend to the Cogeco Amphitheatre events. In case that an age restriction is imposed, it will be indicated on the website and you will be notified when purchasing the tickets.

The minimum age to buy alcoholic beverages is 18 years old. If you plan to consume alcoholic beverages on site, please have two (2) valid ID and be sure to drink responsibly.

Children's tickets

Children under the age of 24 months old can enter free of charge at the Cogeco Amphitheatre, but must sit on the lap of the accompanying adult. Please note that you must present a proof of age on request.

From 24 months old, children must have a ticket in their possession and must sit on their own seat.

For more information, do not hesitate to contact us by email or by phone at 1-866-416-9797.                

Why tickets are sold so quickly?

If the tickets sell quickly, it means that the event is very popular and the demand is very high. A portion of the tickets may have been sold in the presale. Moreover, with the new technologies, hundreds of purchases can be done per minute and reduce available tickets quickly. For example, if 1000 customers try to buy 2 tickets each, in less than a few minutes, more than 2,000 tickets will be sold.

As we are also fans of someone, we understand the desire to assist to our idols events. We invite you to check out our tips to maximize your chances of buying tickets.

Why are there better tickets available after my purchase?

In a sale context, when a customer receives a seat offer, our system temporarily blocks access to these seats to all other buyers to prevent the sale of the same seats to more than one customer. If the customer decides not to accept the proposed selection or if the payment is refused, the seats assigned to him will become available again for sale.

Please note that there may be a release of tickets between the time of the sale and the event. For more details on the tickets release process, refer to the "Tickets release" section below.

Tickets release

As the event approaches, the technical needs of producers become clearer, allowing us to sell tickets that are originally unsaleable for technical reasons. In addition, in the hours prior to an event, when the stage set-up and the installation of the technical equipment are completed, the Cogeco Amphitheatre and the producers adjust the capacity and release new tickets if space permits. Consequently, it is possible that tickets closer to the stage will be available after your purchase. Be assured, however, that at the time you made your purchase, the best tickets available were those you have in your possession.

Please note that as stated in our purchase agreement at http://www.amphitheatrecogeco.com , there is no exchange or refund once a ticket has been purchased.

Royalty, service and handling fees

For some of the shows presented at the Cogeco Amphitheatre, different types of fees are applicable depending on the event.

The royalty fee is a fixed charge to cover the cost of the amphitheatre maintenance, such as renovation, modernization or restoration. They are applicable on each ticket purchased.

The service fee represent the service offered when you purchase your tickets. These fees are charged by the intermediary seller to cover operating expenses such as call centres, ticket offices, web-site management and maintenance, etc. Service fees vary from depending on the event and venue. It is applicable on each purchased tickets.

The handling fee is a one-time fixed charge for the entire order that covers ticket printing and mailing in the case of a sending by mail, Internet connection fees and costs associated with a secure sending in the case of electronic tickets, and the printing and handling of tickets in the case of pick-up tickets.

Tips to maximize your chances to get tickets

Presales represent an interesting opportunity to purchase tickets prior to public sale. We invite you to subscribe to the Cogeco Amphitheatre newsletter to access presales.

The sale system always offers you the best available tickets at the time you make your purchase. Particularly in the context of a sale, if you reject the proposal for seats and try a new search, the system may offer tickets farther from the stage.

A couple of hours before the event, it is possible that producers will release tickets. For details, see the Ticket releases section.

Please note that chances of accessing tickets are the same whether you purchase by the Internet, by phone or at the J.-Antonio-Thompson box office.

The Cogeco Amphitheatre and the Corporation des Évènements de Trois-Rivières strongly advises against buying  tickets from resellers or a third party.

Purchase from a third party – Ticket resale/ Scalping

The Corporation des Événements de Trois-Rivières and Cogeco Amphitheatre strongly advises against buying tickets from a third party. We only guarantee the validity of tickets that are purchased at the official box offices or from authorized vendors.

It’s impossible for us to determine the validity of a ticket purchased from an unauthorized reseller (street resellers (scalpers), classified websites) before the event. The validity will be confirmed at the door, at the moment of the event.

The Corporation des Événements de Trois-Rivières and Cogeco Amphitheatre would like to remind you that buying tickets from unauthorized vendors and resellers (scalpers) means putting your trust and your money in the hands of a stranger and that represents a risk of fraud.

If you have questions or doubts about this, don’t hesitate to contact us at 1-866-416-9797.

Partially obstructed vied – Limited view – Side of the stage – Back of the stage

We indicate that seats offer a “partially obstructed view” or a “limited view” when a technical object could be blocking part of the stage. Most of the time, the obstruction is not major, but we prefer to warn you since we can’t guarantee the view you will have until the artist’s stage is set up.

Group purchase

To get information about the possibility of buying 30 tickets or more, we invite you to contact the Group Sales service at 819-378-2009 #1683. Please note that some events don’t offer group sales.

Cancelled or postponed event

Cancelled

In the case of a cancelled event, Cogeco Amphitheatre commits to inform you about it as soon as possible. Refunds will be made automatically to the credit card that was used during the purchase and will appear on your credit card account in the 10 business days following the cancellation of the event. For purchases made in person, we invite you to present yourself at the box office for a refund. ** Please note that the method of payment used for the refund will be the same as the method of payment used during the purchase.

Postponed

If an event is postponed, the Corporation des Évènements de Trois-Rivières commits to inform you about it as soon as possible. We invite you to keep your ticket since it will be valid on the new date of the event.

For more details, don’t hesitate to contact us at 1-866-416-9797

Weather conditions

Please note that we do everything in our power to present to our clients high-quality events of which we are proud. Therefore, we do not cancel our events due to weather conditions, unless they represent a risk to spectators and artists. For example, electrical thunderstorms and hail could cause a representation to be cancelled. However, it is difficult to issue a notice in advance. For better planning, consult the Cogeco Amphitheatre website for an update on unstable days.

Note that even if this is an outside venue, the seated section is protected by weatherproofs walls which prevent a good part of the contact with the wind and almost all the rain. The Cogeco Amphitheatre is an outdoor theatre, we advise you to plan your clothing according to the weather conditions.

Planning your evening

Doors

Unless otherwise noted, the Cogeco Amphitheatre door generally opens 1 hour before the beginning of an event (show). The time on your ticket prevails. For more information, don’t hesitate to contact us at 1-866-416-9797.

Backpacks forbidden / frisking

According to the Cogeco Amphitheatre security policies, backpacks or items larger than a handbag or a briefcase will not be allowed into the Cogeco Amphitheatre nor held in consignments.

Please note that every person will be frisked at entrances. As such, we recommend that you plan to arrive in advance since those frisks can slow down the speed at which people have access to the venue.

Entries and exits during events

Please note that after undergoing a security check, you won’t be able to leave and re-enter the premises.

Set times

For shows and other events, it’s impossible to know in advance how long each artist will remain on stage and how long the show will last. The length of the show is entirely at the discretion of the headlining artist and is subject to change without notice by the producers of the show. We recommend that you show up at the time on your ticket to be sure not to miss anything!

Also, please note that the guest artists or the “opening act” of a show are always subject to change. Your ticket is valid for the headlining artist; we won’t issue any refund in the case of a change of guest artists.

For further particulars, contact us at 1-866-416-9797

Posters

Unless otherwise instructed by the producers of the show, posters are not allowed inside the Cogeco Amphitheatre.

Autographs and meeting the artists

The Corporation des Évènements de Trois-Rivières can’t request autographs from the artists and no autograph session is scheduled during a show. Furthermore, it’s not possible to meet an artist unless otherwise noted by the show producers. Some artists sell VIP packages including a meet & greet and an autograph session; we invite you to check if this possibility is available for the event of your choice.

Video cameras

Unless you have an authorization from the producer, cameras, camcorders, GoPros and all other video devices are forbidden.

Photos

It is strictly forbidden to bring a professional camera (with a detachable and/or more than 2-inch lens) to the Cogeco Amphitheatre. A camera that respect the lens sizes are allowed. Photos taken via a mobile phone are allowed. Please note that in all cases, the use of flash is prohibited.

Latecomers

Unless otherwise instructed by the producers of the show, you will be able to enter the venue if you’re late. However, please note that in order to enhance the experience of their fans, some artists ask us not to authorize latecomers to get to their seats. They will have to do so at the time scheduled for that.

Please note that we offer no refund, either partial or complete, to latecomers.

Miscellaneous

Sponsorship/charity

The Corporation des Évènements de Trois-Rivières receives many sponsorship requests and we are sensitive to every one of them. For that reason, it’s difficult to respond positively to all of them. However, be assured that your request will be read attentively. Please note that only the selected requests will be contacted.

Requests must be submitted by email to the following address: info@ce3r.com.

CONTACT US

Don’t hesitate to communicate with us! Whether it’s to purchase tickets or to get general information, our Customer Experience Centre will be happy to answer you.

Phone: 1-866-416-9797

Email: billetterie@ce3r.com.

Opening hours:

Every day from 11am to 6pm – 9pm on evening of the shows

* Eastern Standard Time

Stroboscope

Warning! Extreme lighting used during some of our shows could trigger seizures for people with photosensitive epilepsy.

Venue configuration

Different venue configurations

To find out about the different configurations of the Cogeco Amphitheatre, please consult the Amphitheatre section for events in the outdoor theatre and the Cabaret section for interior events.

Seating chart

  • Level 100 : Rows AA to KK followed by rows A to M
  • Level 200 : Loges 1 to 16
  • Level 300 : Rows A to U

Seating chart - Cirque du Soleil

  • Level 100 : Rows GG to KK followed by rows A to M
  • Level 200 : Loges 1 to 16
  • Level 300 : Rows A to U

General admission

The “general admission” mentions means that there aren’t any seats. The people who have bought tickets with the “general admission” mention will be able to enter the venue on a “first come, first served” basis and will be standing up during the whole show. The seat numbers indicated on the tickets are for inventory purposes and have no consequences on the night of the show.

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Which show?

Please choose a location first, then select the show you wish to buy tickets for :

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Refunds and exchanges

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