FAQ

Amphitheater

Where can I park near the Cogeco Amphitheatre?

For more details on parking near the amphitheatre, please consult this section of the site.

An electric shuttle service powered by A.B.I. is also available to facilitate your arrival from numerous service points.

The ÉcoByke bike-valet service is also available from the CMI parking lot to the Cogeco Amphitheatre from 4pm to 8pm on show nights.

Où puis-je dormir?

Prolongez votre expérience mémorable chez notre partenaire le Delta de Trois-Rivières! 

Extend your memorable experience at our partner, the Delta de Trois-Rivières!

Two offers are available:

If you want to see THE CIRQUE - Hommage à RBO, take advantage of a room upgrade and parking when you buy your ticket by clicking here.
If you have a ticket for one of our other shows, get a room upgrade when you book by clicking here.

# CITQ 034425 

What time do the doors open before an event?

The Cogeco Amphitheatre opens at 6:30 p.m. on show nights.

Sign up for our newsletter to receive all the information about your show. You can also follow us on Facebook and Instagram to receive real-time updates.
Spectators have access to seats as soon as they enter the hall, unless the production requires otherwise. Some events may have a specific schedule. This information is provided on the website and at the box office for each event.

Want to know the exact opening time for your show? You can consult the schedule for your event right here.

Translated with DeepL.com (free version)

Prepare to arrive at the Cogeco Amphitheatre

Here's some information to help you have a great evening!

- You can bring an empty reusable water bottle, but glass bottles are not accepted. It will be possible to refill it at one of our on-site water stations.

- All bags will be searched.

- No glass objects are allowed.

For complete rules, click here.

Arrive early to enjoy the Terrace, the discovery show on the Terrace Stage and a bite to eat at the P'tit gourmand.

Is bar service available on site?

That's right! You can discover the full range of our bars and mobile bars right here.

Can I eat at the Cogeco Amphitheatre?

How do you make the most of the most beautiful terrace in town? With a delicious meal! Our new counter, P'tit gourmand, offers a variety of fresh and delicious dishes! Discover the full menu here.

Croutilles and popcorn are also available in our bars!

Does the roof of the Cogeco Amphitheatre protect against bad weather?

Please note that the roof of the Cogeco Amphitheatre covers all 3,500 seats. We still advise you to bring appropriate clothing in case of rain or wind.

Please note that the Esplanade and the Terrace are not covered.

Can I bring an umbrella to the Cogeco Amphitheatre?

Umbrellas are permitted but must remain closed. On rainy evenings, ticket holders in the grassy esplanade must wear a raincoat or other suitable clothing. To view the list of prohibited items, please go to the Security and Regulations section.

Are cameras allowed?

No professional cameras are allowed on site.

However, it is possible to take photos with your cell phone and film a few moments of your show, while respecting spectators in the vicinity. Continuous video recording and flash photography are prohibited.


It's important to note that everything is subject to change according to the artist's requests. In this case, information will be communicated at the beginning of the show.

Is it possible to buy a merch on site?

We cannot guarantee the presence of promotional items, as this is left to the artist's discretion.

During THE CIRQUE - Hommage à RBO, the boutique will be open during each show.

Is it possible to bring a blanket?

As we're not immune to the cold and wind, you may want to bring a blanket or coat to keep warm during your show.

Can I bring a chair to the Cogeco Amphitheatre?

Chairs are not allowed.

Is it possible to eat and drink at the show?

That's right! You can bring your own drinks and snacks directly to your seats.

Do you have child seats?

Absolutely! You can ask our colleagues in the Clintèle department during your visit, and they'll be able to provide you with a seat to facilitate your child's experience during the show.

Is it possible to exchange or get a refund for my tickets once they are purchased?

From the time of purchase by the customer, tickets can not be exchanged or refunded, even if the ticket is not used by the customer. In the event of cancellation, interruption or postponement of an event, please note the following policy.

When you purchase your tickets, it is possible to purchase an insurance policy that covers certain exceptional cases. Consult the description of the offer here.

We are not responsible for refunds on tickets purchased on resale websites.

What is Netiquette?

The Corporation des Évènements, Amphithéâtre Cogeco and Délices d'automne website and social media are places where Internet users can exchange ideas, and where the Corporation wishes to provide a healthy environment conducive to cordial and harmonious discussions in a spirit of openness and transparency. To maintain a respectful climate and constructive exchanges, the Corporation has adopted a netiquette.

 

Netiquette is the set of rules of good conduct to be respected when exchanging information on social media and websites.

 

How to communicate properly on the Corporation's social platforms and websites:

Polite and sustained language is encouraged in all communications. It is perfectly possible to express an opinion without using vulgar or offensive language towards our employees or other Internet users;

Comments must relate to the content of topics already published and be respectful of other users;

Comments that are defamatory, vulgar, rude, aggressive, disrespectful, discriminatory, hateful, racist, sexist, abusive, disgraceful, homophobic, biphobic, lesbophobic, transphobic or xenophobic will be deleted without notice;

Any content referring to pornography, harassment or obscene content will be deleted without notice;

Personal or defamatory attacks or disrespect for the privacy of others will not be tolerated;

Any advertising or promotional solicitation in any form without prior authorization will be deleted without notice;
Any political message from an individual or organization aimed at promoting a specific agenda or soliciting support will be deleted without notice;
Any form of threat or incitement to physical or verbal violence will not be tolerated;
Any comment deemed to be off-topic or unrelated may be deleted without notice;
The publication of personal information about oneself or another user may be deleted without notice for security reasons;
Repeated postings, abuse of typed sentences in capital letters, or mass postings (spam) will be deleted without notice.
Unauthorized use of Corporation des Évènements intellectual property or any of its properties will not be tolerated;
Hyperlinks deemed irrelevant by the organization will be deleted without notice. Although we allow the addition of hyperlinks (when related to the associated content), we are not responsible for the content found on external sites;
The resale of tickets at a price higher than that authorized by the producer of the show or event is prohibited by law. Any content mentioning ticket resale may be removed without notice;

 

We reserve the right to hide, delete or request the removal of any content deemed inappropriate or which disregards this netiquette without prior notice. We also reserve the right to ban a subscriber/user without prior notice in the event of significant or repeated disregard of this netiquette.

_______________________________

The entire Corporation team is proud to exchange views with you on a wide range of subjects. It's a real pleasure to get your feedback and share your enthusiasm for our various events. Whether by e-mail or in the comments on our various social media sites, we rely on your best judgment to make these discussions pleasant and harmonious.

Is there anywhere in the room where the view is obstructed?

Seats with an obstructed view are indicated on the seating plan and in the ticket price category.

Does my child need a ticket?

Children aged 2 and under enter free of charge in any section, but must be seated on their parent. Please leave your stroller with a customer service representative. Proof of age may be required at reception).

What happens if it rains?

The show is on. Bring a raincoat to protect you from the rain if the weather looks uncertain.

Is the site accessible to people with reduced mobility?

Yes. See information on accessibility and special needs.

Is there a checkroom or lockers on site?

Unfortunately, we don't offer storage lockers or changing rooms.

How can I be an eco-spectator?

We've just written a blog on the subject. Discover the 5 best practices to adopt during your visit right here.

What is the capacity of the Cogeco Amphitheatre?

The capacity of the covered outdoor hall is 3,500 seated and 5,500 standing (when the grassed esplanade is open for general admission - standing).

Can I book a lodge and what does the package include?

It's possible to reserve a 12 or 18-person dressing room. Numerous privileges are included with your reservation:

  • A complete culinary experience that will tantalize your taste buds with a panoply of diverse bites and gustatory stations by FRAÏCHE-Traiteur Urbain.
  • A welcome cocktail and two additional complimentary drinks.
  • Access to the Espace Loges and a private terrace
  • Parking close to the Cogeco Amphitheatre

Discover our other privileges and make a reservation right here.

What should I do if I've lost an item on the site?

You can mention this to an attendant or call the Cogeco Amphitheatre the day after your show. Choose option 0 to speak to the attendant.

Can I enter the site with my scooter?

Only motorized wheelchairs are accepted.

Can I enter the site with a stroller?

Yes, you must place them in a locker with a customer service representative.

Does my child need a ticket to access the Espace loges?

All children aged 2 and over need a ticket to access the Espace loges.

Can I leave my child alone on the site since it's fenced in?

Absolutely! Culture is for all ages, and we encourage you to introduce your children to it. They're more than welcome. Admission is free for all children aged 2 and under. When you enter the Cogeco Amphitheatre with your child under 13, he or she must be accompanied by an adult and supervised at all times. Amphithéâtre Cogeco disclaims all liability, other than that provided for in its internal regulations, and may even invoke its rights in the event of negligence. If you feel or witness a problematic situation, we invite you to contact a duly identified member of our security team to help you.

Can I meet the artist?

This type of meeting is at the artist's discretion. They may decide at the last minute to meet their fans. The Cogeco Amphitheatre team does not have this information in advance.

Can I avoid exposing my child to excessive decibels while introducing him or her to the Cogeco Amphitheatre?

The Amphithéâtre Cogeco is committed to respecting the standards in effect for the protection of the hearing of its spectators. We strongly suggest that you bring headphones or earplugs for young children. The noise level of some concerts could damage their sensitive ears. The team provides free earplugs for babies and children on request at the site entrance.

Cabaret

Are there spots in the venue where the view is blocked?

Absolutely not, every place in the venue allows you to enjoy the show.

Are minors accepted at Cabaret shows?

Yes, minors are accepted at any time. However, no alcohol can be sold to them. ID cards may be required.

Can we eat and drink inside the Cabaret?

Bars are open during every show. Continuous table service is also provided in the Cabaret. Snacks are also available for purchase.

Is there a coat check available in the Cabaret?

Yes, a coat check is available at the cost of $ 3.

At what time do the doors open?

Generally speaking, the amphitheatre is accessible at least 1 hour before the time of the performance indicated on the ticket. Spectators have access to the seats as soon as they enter the room. Some events may have a particular schedule. The information are  transmitted on the website and at the box office for each event.